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Once I walk into the Cheap Polo Ralph Lauren store I have to wait approx. 5 minutes before anyone even acknowledges me but meh, it’s Saturday at the mall. No bigs. Once I tell the cute little thing behind the counter what I need, she gets the manager for me. We will call the manager, White Suzy.
Suzy comes over, I politely tell her the story (called yesterday, broken wallet, just want it repaired, will pay for it, blah blah) and she just looks at me. I stand there awkwardly because uuuuuhm, say words, woman! She then tells me that I’m going to need a receipt. Say what now? It’s a wallet from March, not a flat screen TV. I apologize and tell her I didn’t keep the receipt. She suggests I go home and bring back my credit card statement to prove I purchased it.
Prove. I. Purchased. It.
At this point, I’m annoyed. Suzy is being condescending and I’m not here for it. BUT. I want my wallet fixed so I chill. I explain that I don’t generally keep credit card statements from 9 months prior. Again, I didn’t want anything for free, I just wanted this woman to offer a bit of assistance. The wallet is clearly from Kate Spade as they still currently sell it no more than 10 feet from where I am standing. She repeats again that she will need my receipt or that she won’t be able to help me.
I’m at about a 6 on the annoyance scale so I tell her I will see what I can find out and come back. She walks away. Cool.
Paige meets me outside of KS and I’m not at about an 8 because WHO KEEPS THE RECEIPT FOR A WALLET FROM MARCH!?! It didn’t sit well. We continue on with our shopping and on our way out, I ask Paige to run into Kate Spade and see if she has any better luck.
Paige rolls her eyes because I stay having a conspiracy theory, but obliges. I’m waiting in the mall. She goes in, asks for a manager and out comes Suzy. Paige didn’t even get out her full request before Suzy is offering to exchange the wallet on the spot.
Suzy comes over, I politely tell her the story (called yesterday, broken wallet, just want it repaired, will pay for it, blah blah) and she just looks at me. I stand there awkwardly because uuuuuhm, say words, woman! She then tells me that I’m going to need a receipt. Say what now? It’s a wallet from March, not a flat screen TV. I apologize and tell her I didn’t keep the receipt. She suggests I go home and bring back my credit card statement to prove I purchased it.
Prove. I. Purchased. It.
At this point, I’m annoyed. Suzy is being condescending and I’m not here for it. BUT. I want my wallet fixed so I chill. I explain that I don’t generally keep credit card statements from 9 months prior. Again, I didn’t want anything for free, I just wanted this woman to offer a bit of assistance. The wallet is clearly from Kate Spade as they still currently sell it no more than 10 feet from where I am standing. She repeats again that she will need my receipt or that she won’t be able to help me.
I’m at about a 6 on the annoyance scale so I tell her I will see what I can find out and come back. She walks away. Cool.
Paige meets me outside of KS and I’m not at about an 8 because WHO KEEPS THE RECEIPT FOR A WALLET FROM MARCH!?! It didn’t sit well. We continue on with our shopping and on our way out, I ask Paige to run into Kate Spade and see if she has any better luck.
Paige rolls her eyes because I stay having a conspiracy theory, but obliges. I’m waiting in the mall. She goes in, asks for a manager and out comes Suzy. Paige didn’t even get out her full request before Suzy is offering to exchange the wallet on the spot.